Refund & Returns Policy

• Sold products are non-refundable. If there are no visible issues with the purchased product or if the customer simply does not like it, the product can be exchanged according to Fortune Gadget Exchange Policy. A minimum of 10% and a maximum of 25% will be deducted from the product’s value based on its condition. The purchased product cannot be exchanged for a different product under any circumstances.
• In the case of purchasing products from the shop, you must check and buy in front of the salesperson at the shop. Later problems will be covered under the warranty if the product has a warranty.
• In case of online order, after receiving the delivery of the product, an unboxing video of the product should be reported to our hotline in case of manufacturing defect within 24 hours. In case the product ordered is not available, the advance payment will be refunded. No refund will be accepted after 24 hours.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• If a customer is unwilling to receive the new product, the customer has to return the product within 3 days.
• Additional non-returnable items: 
  • Gift cards
  • Downloadable software products
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• After receiving the order, if the product fails to deliver due to non-availability of the product in the market, the payment will be refunded to the customer within 48 hours.
• It may take 3 to 7 working days and longer for online payment after product return or acceptable reason for product return.
• Refund charges will be applicable for payment made through all types of Mobile Financial Services / Online Gateways / POS. Only the cash value of the product displayed on the website will be refunded.
• If the customer has received any kind of cashback at the time of payment, the amount equal to the cashback will be deducted at the time of refund.
• Customers cannot change the product after couriering the ordered product.
• If the esteemed customer does not collect the product after couriering the ordered product, the advance payment will be deducted.
• If the customer wants to change the product before the product is couriered, if the desired product is in our stock, he can change it, but he will not be able to take the payment refund.
• If the esteemed customers have completed the payment through SSLCOMMERZ online gateway, the payment will be refunded as per the refund policy of SSLCOMMERZ.

Contact us for questions related to refunds and returns.